What to Look for When Selecting Your MSSP

Gary Perkins, Chief Information Security Officer, CISO Global

Partnership Over Products

Your MSSP should prioritize understanding your business, its specific risks, and its security objectives. Instead of pushing pre-packaged solutions, they should work collaboratively with you to develop a security strategy that aligns with your goals. Seek a provider who values building a long-term relationship as much as delivering effective security.

Comprehensive Security Services

Look for an MSSP offering a full suite of security services, including but not limited to:

• Threat detection and response
• Vulnerability management
• Managed endpoint security
• Compliance assistance
• Incident response
• Penetration testing

A robust service portfolio ensures your MSSP can adapt to evolving threats and your organization’s growing needs.

Experience & Expertise

An effective MSSP employs a team of seasoned cybersecurity professionals with proven industry experience. Their Security Operations Center (SOC) should feature onshore, 24/7 “bodies in seats”—not AI-driven automation devoid of human oversight. While AI can enhance efficiency, the nuanced nature of cyber threats often requires a skilled human analyst. Make sure their team includes veterans who have learned from experience and bring that wisdom to the table.

Proven Accessibility

The SOC’s accessibility is a critical factor. You should have the ability to reach a live, skilled security analyst anytime—not an answering service. Before committing, test their availability by making a call outside business hours. The right MSSP will provide real-time support when it’s needed most.

Brand Name Tools and Cost-Effective Alternatives

An MSSP should offer solutions from top-tier brands while also being transparent about cost-effective alternatives. Their willingness to present options ensures you’re getting the best fit for your organization’s needs and budget, without unnecessary upselling.

Reputation and Trustworthiness

Your MSSP should be a trusted advisor with a track record of preventing breaches and securing data. Seek a provider with relevant certifications (e.g., SOC 2 compliance) and references that demonstrate trustworthiness and reliability. A well-respected MSSP delivers the benefits of collective experience drawn from securing numerous organizations like yours.

Transparency in Services

Choose a provider comfortable sharing what they do well, what they specialize in, and any gaps in their offerings. Honest communication ensures alignment and sets realistic expectations for your partnership.

Focus on Your Core Business

If IT and security are not your core competencies, outsourcing to an MSSP enables you to concentrate on serving your clients. Your MSSP should provide the confidence that your organization’s security is managed competently and vigilantly, evenings, weekends, and holidays.

Real-Time, Personalized Support

Cybersecurity isn’t a 9-to-5 job; your MSSP must have eyes on your network 24/7/365. This around-the-clock monitoring helps mitigate incidents before they escalate, giving you the comfort of knowing your data and infrastructure are safe.

Choosing an MSSP is about more than just ticking boxes—it’s about finding a partner who understands your challenges and works tirelessly to mitigate them. Ensure your provider values your success as much as their own, so you can sleep soundly at night knowing your organization is in trusted hands. The right MSSP isn’t just a vendor but an extension of your team, dedicated to keeping your business safe and thriving.

CISO Global is Proud to Offer our MSSP Services Across
Several Regions in the United States